Please note, SMS authentication codes for DUO will be DISABLED due to Security concerns, effective on the dates below. For more details, look out for upcoming communications, and review some facts and FAQs provided by DUO here.

- Effective December 18, 2018, SMS will be DISABLED for all Information Services users.

- Effective January 23, 2019, SMS will be DISABLED for all users.

As part of our ongoing efforts to strengthen the security posture of our systems, we are implementing DUO Security’s Two Factor Authentication solution, DUO! DUO helps to verify identification by combining username and password (something you know) with cell phone or landline (something you have). This approach ensures that you are, in fact, the person trying to access your account and improves the security of your identity.

DUO Security Supports the following devices:

Device Duo Push (recommended) Passcode Voice Call SMS (Text)
Smartphone
Basic Cell Phone
Landline
DUO offers four different methods of authentication:

Push is used when Duo's mobile application sends a push notification to your smartphone. Just tap “Approve” to authenticate.

Passcode (softtoken) from Duo’s mobile application it provides a 6digit unique code to authenticate.

Call is the simple feature where Duo Security calls your device and you authenticate by pressing a key.

SMS is when Duo Security sends a passcode to your device via a text message or SMS. You then authenticate by entering your onetime passcode.

Duo Push
  1. Log into MySelect/CHS portal as you normally would.
  2. Select "Send Me a Push", a request will be sent to the smartphone/tablet you have enrolled.
  3. Unlock your device, tap the notification, this will open the DUO application.
  4. Select "Approve"

Duo Passcode (soft token)
  1. Log into MySelect/CHS portal as you normally would.
  2. Select the “Enter a Passcode” option.
  3. Open the DUO application on your device, and click the key icon.
  4. On the MySelect/CHS page enter the unique 6-digit code displayed in the DUO application, and select “Log in”.
**NOTE: A new 6-digit code will be generated each Log in session**

SMS/Text Message
  1. Log into MySelect/CHS portal as you normally would.
  2. Select the “Enter a Passcode” option.
  3. Then select “Text me new codes” (under passcode box).
  4. You will receive a text message containing a 7-digit code.
  5. Enter the unique 7-digit code into the box and select “Log in”.
**NOTE: A new 7-digit code will be generated each Log in session**

Phone Call
  1. Log into MySelect/CHS portal as you normally would.
  2. Select the “Call Me” option.
  3. You will then receive a verification call on the device you have enrolled, please push any key on the phone to verify your identity.


Return to top
Duo Push
  1. Log into the SelectView portal as you normally would.
  2. Enter “Push” into the box labeled “Next passcode”. A request will be sent to the smartphone/table you have enrolled.
  3. Unlock your device, tap the notification, this will open the DUO application.
  4. Select "Approve".

Duo Passcode (soft token)
  1. Log into the SelectView portal as you normally would.
  2. Enter “Passcode” into the box labeled “Next passcode”.
  3. Open the DUO application on your device, and click the key icon.
  4. On the SelectView page enter the unique 6-digit code displayed in the DUO application, and select “Continue”.
**NOTE: A new 6-digit code will be generated each Log in session**

Phone Call
  1. Log into MySelect/CHS portal as you normally would.
  2. Enter “Phone” into the box labeled “Next passcode”.
  3. You will then receive a verification call on the device you have enrolled, please push any key on the phone to verify your identity.

SMS/Text Message
  1. Log into SelectView portal as you normally would.
  2. Enter “SMS” into the box labeled “Next Code”.
  3. You will receive a text message containing a 7-digit code.
  4. Enter the unique 7-digit code into the box and select “Log in”.
**NOTE: A new 7-digit code will be generated each Log in session**

Return to top
Duo Push
  1. Log into OWA portal as you normally would.
  2. Select “Send Me a Push”, a request will be sent to the smartphone/tablet you have enrolled.
  3. Unlock your device, tap the notification, this will open the DUO application.
  4. Select "Approve".

Duo Passcode (soft token)
  1. Log into OWA portal as you normally would.
  2. Select the “Enter a Passcode” option.
  3. Open the DUO application on your device, and click the key icon.
  4. On the OWA page enter the unique 6-digit code displayed in the DUO application, and select “Log in”.
**NOTE: A new 6-digit code will be generated each Log in session**

SMS/Text Message
  1. Log into OWA portal as you normally would.
  2. Enter “SMS” into the box labeled “Next Code”.
  3. You will receive a text message containing a 7-digit code.
  4. Enter the unique 7-digit code into the box and select “Log in”.
**NOTE: A new 7-digit code will be generated each Log in session**

Phone Call
  1. Log into OWA portal as you normally would.
  2. Enter “Phone” into the box labeled “Next passcode”.
  3. You will then receive a verification call on the device you have enrolled, please push any key on the phone to verify your identity.


Return to top
Duo Push
  1. From the Cisco AnyConnect window, click “Connect”.
  2. Enter your username and password into the box and select "OK".
  3. In the box labeled “Answer” select the number that corresponds with Duo Push option, then click “Continue”.
  4. Unlock your device, tap the notification, this will open the DUO application.
  5. Select "Approve".

Duo Passcode (soft token)
  1. From the Cisco AnyConnect window, click “Connect”.
  2. Enter your username and password into the box and select "OK".
  3. Open the DUO application on your device, and click the key icon.
  4. In the AnyConnect box labeled “Answer” enter the unique 6-digit code.
  5. Select "Continue".
**NOTE: A new 6-digit code will be generated each time you open the Duo app**

SMS/Text Message
  1. From the Cisco AnyConnect window, click “Connect”.
  2. Enter your username and password into the box and select "OK".
  3. In the box labeled “Answer” select the number that corresponds with SMS passcode option, then click “Continue”.
  4. You will receive a text message containing a 7-digit code.
  5. In the box labeled “Answer” enter the 7-digit code.
**NOTE: The 7-digit code is valid for 1 session and expires after 15 minutes**

Phone Call
  1. From the Cisco AnyConnect window, click “Connect”.
  2. Enter your username and password into the box and select “OK”.
  3. In the box labeled “Answer” select the number that corresponds with the Phone call option, then click “Continue”.
  4. You will then receive a verification call on the device you have enrolled, please push any key on the phone to verify your identity.


Return to top
There are several reasons you may not be receiving push notifications, please try the following troubleshooting steps.
  1. Check network connectivity on your enrolled device.
  2. Have the Duo application open when authenticating.
  3. Refresh the application, when attempting to authenticate:
    • With the Duo application open, hold and drag the top of the application downwards. This will refresh the page and display any pending notifications.
  4. Try using a different method of authentication. For example, try the passcode option.

Return to top
If you are in an area with no wifi or cell service, you can still authenticate using Duo's Passcode option. For directions on using the Passcode option, please select the "Documentation" bubble above.

Return to top
No. You will only be prompted to authenticate using Duo when accessing the following applications externally:
  • My Select - myselect.selectmedical.com
  • Cisco Anyconnect VPN client
  • SelectView - selectview.selectmedical.com
  • OWA - mail.selectmedical.com OR mail.concentra.com
  • Physio Portal - portal.physiocorp.com
  • CHSApps - chsapplications.concentra.com

Return to top

No. We recommend using the mobile application for smartphones. However, we realize that using a smartphone is not an option available to everyone. If you are unable to use a smartphone, you may also register a non-smartphone mobile device or landline.

**NOTE: Please do not enroll an office landline phone.**

Return to top

Users are locked out when there are 5 consecutive failed login attempts. To get your account unlocked, please contact the help desk.
Select and Physio users may call the help desk at 888-972-1199.
Concentra users may call the help desk at 877-327-2771.


Return to top
Users are locked out when there are 5 consecutive failed login attempts.
  • Make sure the Duo Mobile application is open: A user lockout sometimes happens when the Duo Mobile application sends multiple attempts to authenticate that are not responded to. To reduce the number of unanswered push notifications, try opening the Duo application prior to sending the push request.
  • Authenticate to an enrolled and available device: Persistent attempts to authenticate to an inactive or incorrect device can cause a lockout. If you did not complete the enrollment process, multiple attempts to authenticate with Duo will cause a lockout.

Return to top
**If you have enrolled a secondary device follow the steps below:
  1. Select the "Self-Service" icon above.
  2. Log in:
    1. Internally: users can login using their network credentials.
    2. Externally: you will need to authenticate using your secondary device.
** If you did not enroll a backup device, please contact the help desk.

Return to top
**If you have enrolled a secondary device follow the steps below:
  1. Select the "Self-Service" icon above.
  2. Log in:
    1. Internally: users can login using their network credentials.
    2. Externally: you will need to authenticate using your secondary device.
**Please contact the help desk to deactivate your lost device.
Select and Physio users may call the help desk at 888-972-1199.
Concentra users may call the help desk at 877-327-2771.

Return to top
  1. Select the "Self-Service" icon above.
  2. Log in:
    1. Internally: users can login using their network credentials.
    2. Externally: you will need to authenticate using the "Call" or "SMS" option.
  3. Once logged in select your old device, click "Actions" and choose the "Remove device" option.
  4. Then select "Add Device", enter the appropriate information into the box, and click "Next".
    **NOTE: Please make sure to select the correct type of device**
  5. You will then receive a unique 4-digit PIN via phone or text-message. Please enter the pin into the 2fa webpage.
    1. If enrolling a smartphone, please download the Duo Mobile application from your app store. Open the Duo application and select the key+ icon in the top right corner. The Duo application will then open the camera on your device and you will need to take a picture of the QR code. Then select "Finish".
    2. If enrolling a landline, select "Save".
    3. If enrolling a generic phone, select "Save".

Return to top
Please contact the help desk immediately so that we can deactivate that phone.
Select and Physio users may call the help desk at 888-972-1199.
Concentra users may call the help desk at 877-327-2771.

Return to top
If you receive a notification from Duo to authenticate that you did not initiate, Deny the request and contact the help desk.

Return to top
No. Your account password is verified with our internal systems, and it is never sent to Duo. Duo provides only the second factor, using your enrolled device to verifiy it is actually you logging into the system.

Return to top
If you do not have a data plan, you can still use the SMS and Call options to authenticate.

Return to top
The Duo mobile application is free to install on mobile devices and tablets.

Return to top
Duo push uses a minimal amount of data - less than 2KB per authentication. For example, you would only consume 1 megabyte (MB) of data if you were to authenticate 500 times in a given month.
For more information, you can visit: https://help.duo.com/s/article/1005

Return to top
8AqRjoer6Qo
joTI-u3jf6o